RETURN AND REFUND POLICY

Understanding Our Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at toniscraftboutique@outlook.com. Please note that returns will need to be sent to the following address: 1318 Nancy Dr, Enid OK 73701, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at toniscraftboutique@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at toniscraftboutique@outlook.com.

What is Our Return and Refund Policy?

Our Return and Refund Policy is designed to ensure that you can shop with confidence. This policy allows you to return purchased items within a specific timeframe if they do not meet your expectations. However, it is important to keep your receipt and the original packaging, so you can process your return smoothly. We want you to be satisfied with your purchase, and we believe that providing clear guidelines helps make this possible.

How to Initiate a Return

If you find that an item you purchased is not what you wanted, initiating a return is simple. First, check the return window, which is usually 30 days from the purchase date. Then, gather the original packaging and your receipt. After that, you can either visit our store directly or contact our customer service team for assistance. We are here to help you with the return process, so do not hesitate to reach out.

Refund Process

Once we receive your returned item, our refund process begins. Typically, refunds are processed within a week, and you will receive a notification via email. Because we strive for efficiency, you can expect to see the funds back in your original payment method shortly thereafter. However, it’s important to allow for additional time depending on your bank's policies. We want you to feel secure in knowing how our return and refund process works.